Terms & Conditions

These General Terms and Conditions ("Terms") govern access to and use of the Studioo platform (the "Platform"), operated by Studioo FZ-LLC ("Studioo", "we", "us"), and the booking of fitness, yoga and pilates classes ("Classes") offered by independent studios ("Studios") to end users ("Members").

1. Scope and acceptance

By creating an account, browsing or completing a booking on Studioo, you accept these Terms in full. If you do not accept them, you must not use the Platform.

2. The service

Studioo is an online marketplace that allows Studios to list last-minute remaining spots in their Classes at a discounted price, and allows Members to discover and book those spots. Studioo is not the provider of the Classes; the contract for the Class is concluded directly between the Member and the Studio. Studioo acts solely as an intermediary and booking agent.

3. Account

• You must be at least 18 years old to create an account.
• You must provide accurate and up-to-date information.
• You are responsible for keeping your credentials confidential.
• Studioo may suspend or terminate any account that breaches these Terms.

4. Bookings, prices and payment

Prices are displayed in AED and include all applicable taxes unless stated otherwise. The discounted price shown at checkout is the price you will be charged. Bookings are confirmed only once payment is successfully processed, at which point a booking code is issued. Spots are sold on a first-come, first-served basis and may sell out at any time.

5. Commission

Studioo charges Studios a commission on each completed booking, set by default at 15% of the transaction value. The Member always pays the displayed discounted price; the commission is deducted from the amount remitted to the Studio.

6. Cancellation, no-show and refunds

• Each Studio defines its own cancellation policy, displayed on its Studioo page. The policy in force at the time of booking applies.
• Default policy unless stated otherwise: free cancellation up to 6 hours before the Class. Later cancellations and no-shows are non-refundable.
• Refunds, when due, are issued to the original payment method within 14 days.
• If a Studio cancels a Class, the Member receives a full refund automatically.

7. Member obligations

• Arrive on time and follow the Studio's safety and house rules.
• Declare any medical condition that may make practice unsafe.
• Do not resell, transfer or share booking codes.

8. Studio obligations

• Hold all required licences and insurance to operate.
• Honour every spot released on the Platform at the displayed conditions.
• Maintain accurate schedules, capacities and cancellation policies.

9. Liability

Studioo provides the Platform on an "as is" basis. To the maximum extent permitted by law, Studioo is not liable for any injury, loss or damage arising from participation in a Class, which remains the sole responsibility of the Studio and the Member. Studioo's aggregate liability is limited to the total amount paid by the Member in the 12 months preceding the event giving rise to the claim.

10. Intellectual property

All content, trademarks, design and software on the Platform are the property of Studioo or its licensors. You may not copy, modify, distribute or create derivative works without prior written consent.

11. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be submitted to the competent courts of the Emirate of Dubai, without prejudice to mandatory consumer protection rules.

12. Contact

For any question relating to these Terms: legal@studioo.app.